Client Policies & Privacy Notice
The following information outlines our service policies and how we handle your personal information, tailored specifically for our clients in Zimbabwe.
1. Booking Policy
- Online Booking: Services can be booked online via https://book.heygoldie.com/ZenScape. Booking in advance is recommended to secure your preferred time.
- Booking Confirmation: A confirmation email will be sent once your appointment is successfully scheduled.
- Deposits: A deposit may be required to confirm your booking. Details will be communicated during the booking process.
2. Late Arrival Policy
- Arrival Time: Please arrive at least 10 minutes early to complete any necessary forms and ease into relaxation.
- Late Arrivals: Arriving late may shorten your session. The full service fee will still apply. Every effort will be made to accommodate your full treatment time when possible.
3. Payment Policy
- Accepted Payments: Payments can be made in cash, via EcoCash, or InnBucks.
- Please note that cash-out charges may apply.
- Service Fees: All services are subject to applicable taxes. Gratuities are appreciated but not required.
4. Health & Safety
- Health Disclosure: Please inform us of any medical conditions, allergies, or injuries before your session so your treatment can be tailored appropriately.
- Contraindications: Certain health conditions may prevent you from receiving some treatments. If you’re unwell, please reschedule for the safety of everyone.
5. Privacy & Confidentiality
- Your Information: All personal details shared with ZenScape by Tarshy are kept strictly confidential and used solely to provide you with quality service.
- Online Information: Our website may collect basic browser/device data for internal site performance analysis. We do not share or sell personal data.
6. Studio Conduct
- Respect & Safety: We maintain a safe, respectful environment. Inappropriate behaviour will not be tolerated.
- Client Comfort: Undress to your comfort level. Professional draping will always be used to ensure your privacy and dignity.
7. Liability Waiver
- By booking a session, clients agree to release ZenScape by Tarshy from any liability related to discomfort, injury, or unforeseen effects from treatment, unless caused by negligence.
8. Customer Care
- We value your feedback and welcome any thoughts you’d like to share after your session. If you have questions about our policies or wish to reach out regarding your personal information, feel free to email us at booking@zenscape.co.zw